Privacy Policy

Information We Collect

We collect the following information when you create an account, make a booking, or interact with our platform:

• Identity: full name, email address, phone number
• Address: street address, city, state, ZIP code (used after confirmed booking only — your exact drop-off address is never displayed publicly)
• Pet information: name, breed, age, weight, temperament, medical notes, veterinarian contact, and photos you upload
• Payment information: processed securely by Stripe — we do not store your full card number on our servers
• Communications: messages exchanged with our team through the platform
• Usage data: pages visited, search queries, booking history

How We Use Your Information

We use your information to:

• Process and manage your pet care reservations
• Send booking confirmations, receipts, and reminders via email
• Communicate with you about your reservation through our messaging system
• Improve our services and platform experience
• Comply with applicable Maryland and federal law

We do not sell your personal information to third parties.

AI Features — Locky

If you use Locky, our AI assistant:

• Your messages to Locky are processed by Anthropic's Claude API
• Anthropic may process these messages in accordance with their own privacy policy (anthropic.com/privacy)
• We may store conversation summaries to improve Locky's responses
• Do not share sensitive personal or financial information with Locky

Third-Party Services

We share limited data with trusted service providers:

• Stripe — payment processing (stripe.com/privacy)
• Resend — transactional email delivery (resend.com/privacy)
• Google — OAuth sign-in if you choose to log in with Google (policies.google.com/privacy)
• Anthropic — AI processing for Locky (anthropic.com/privacy)
• Vercel — hosting and infrastructure (vercel.com/legal/privacy-policy)

Each provider operates under their own privacy policy. We do not authorize them to use your data for their own marketing purposes.

Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by Maryland law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information via your account settings
• Request deletion of your account and associated data
• Opt out of non-essential communications

To exercise these rights, email us at info@bluepawsky.com.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of three years for accounting and legal compliance. You may request deletion of your account at any time; some records may be retained as required by law.

Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.