Help Center
How can we help?
Search, or pick a topic below. Booking, stays, messages, payments and your account.
Popular questions
- How to book a serviceWalk through the three-step booking flow — review, details, payment — and what happens after you submit.
- Reservation statuses explainedWhat Requested, Confirmed, Payment needed, Completed and Cancelled mean for your booking.
- How stay updates workWhere to find photos, walks, meals and notes from your dog's stay, and how often they arrive.
- Using MessagesEvery stay has its own conversation. Here's how to find it, read it and reply.
- Paying at drop-offHow Pay at drop-off works, the $5 saving, and what you'll see in your account until then.
- Downloading receipts and invoicesFind every invoice and receipt in one place and download a PDF.
Browse by topic
- Getting StartedNew to BluePawSky? Start here — accounts, pets, booking, and services.6 articles
- ReservationsBooking process, statuses, cancellations, and drop-off details.5 articles
- During a StayUpdates, photos, Stories and walk maps while your dog is with us.4 articles
- Messages & ContactYour inbox, texting us, and the emails and texts we send.3 articles
- Payments & BillingPayment methods, pay at drop-off, receipts and refunds.6 articles
- Your PetPreparing your dog for daycare, boarding, and first visits.3 articles
- Account & SettingsPersonal details, notifications, password and pets.2 articles
Still need help?
Text us — a real person in Fells Point replies every day, 7am to 8pm.