Reservations
Booking process, statuses, cancellations, and drop-off details.
How the booking process works
The full journey from selecting a service to receiving your confirmation email.
4 min read
Reservation statuses explained
What Requested, Confirmed, Payment needed, Completed and Cancelled mean for your booking.
3 min read
Cancellations and changes
Our honest cancellation policy, how to change dates or pets, and the best way to reach us.
3 min read
Drop-off and pick-up
What to expect on arrival, how times work, and where we are in Fells Point.
3 min read
Booking another stay
The quickest way to book again once you've stayed with us.
1 min read