Cancellations and changes

Life happens — plans change, flights get delayed, dogs get sick. I'd rather you tell me early than show up with a surprise or not show up at all.

Our cancellation policy

• You can cancel a requested or confirmed booking yourself, any time before drop-off: open the booking → Details → Cancel booking. You'll see exactly what happens to your money before you confirm.
• Cancel at least 48 hours before drop-off and anything you paid becomes account credit. It never expires and is used automatically on your next booking.
• Any account credit you used on the booking always comes back to your balance.
• Less than 48 hours before drop-off, what you paid isn't converted automatically — message us and we'll look at it case by case.
• We don't issue card refunds automatically. If something went wrong on our side, tell us and we'll make it right.

My calendar is limited and every slot is a spot another dog could have used, so the earlier you let me know, the better.

Changing dates or pets

Need to shift your dates or swap which dog is coming? Often I can accommodate that, especially with a little notice. Just message me through your reservation and tell me what you need. I'll update the booking or let you know if the new dates don't work.

How to request a change

1. Go to My Reservations in your dashboard.
2. Open the reservation you need to change.
3. Use the messaging feature to tell me what you need (to cancel, use Cancel booking on the Details tab instead).
4. I'll reply and update your reservation accordingly.