Reservation statuses explained
What Requested, Confirmed, Payment needed, Completed and Cancelled mean for your booking.
3 min read
Every reservation has a status so you always know where things stand. Here's what each one means.
Requested
We've received your booking and are reviewing it. Nothing is wrong — this is the normal starting point, and we confirm within 24 hours.
Confirmed
You're all set. I've approved the reservation and your spot is on the calendar. Check your email for drop-off details and our Fells Point address.
Payment needed
Something on the booking still needs paying — maybe an extra night or an adjustment. We'll message you about what it's for, and the stay shows a Pay button. Paying moves it back to Confirmed.
Chose Pay at drop-off? Your stay shows the amount and “Card reader at drop-off” until then. That isn't Payment needed — nothing is overdue.
Completed
The stay or walk is finished. Thanks for trusting BluePawSky with your dog — I hope they had a great time.
Cancelled
This booking was cancelled — by you or by us. If you're not sure why, message us from the stay and we'll explain.
Still Requested after 24 hours? Text us. It's rare, but sometimes we need a quick clarification before we can confirm.
Was this helpful?
Still stuck?
A real person replies every day, 7am–8pm.
Related articles
- How the booking process worksThe full journey from selecting a service to receiving your confirmation email.
- Cancellations and changesOur honest cancellation policy, how to change dates or pets, and the best way to reach us.
- Drop-off and pick-upWhat to expect on arrival, how times work, and where we are in Fells Point.