How the booking process works
The full journey from selecting a service to receiving your confirmation email.
4 min read
Here's exactly what happens when you book — no mystery steps, no black box. I handle every reservation personally.
- Select your service and dates on the Search page.
- Choose which pets are coming and enter drop-off/pick-up times.
- Pick your payment method and submit the reservation.
- Your reservation status is set to Pending — I've received it and will review it.
- I confirm manually after checking the calendar and your pet's profile.
- Status changes to Confirmed once approved.
- You receive a confirmation email with drop-off details and our address.
Typical confirmation time is within a few hours during business hours. Evenings and weekends might take a little longer, but I always get to every reservation.
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- Reservation statuses explainedWhat Requested, Confirmed, Payment needed, Completed and Cancelled mean for your booking.
- Cancellations and changesOur honest cancellation policy, how to change dates or pets, and the best way to reach us.
- Drop-off and pick-upWhat to expect on arrival, how times work, and where we are in Fells Point.