Using Messages
Every stay has its own conversation. Here's how to find it, read it and reply.
2 min read
Messages keeps one conversation for each stay, so you always know which booking a message is about.
Finding a conversation
- Tap Messages in the bottom bar (or the top menu on a computer).
- Each row shows your pet, the service and dates, and the latest message.
- Unread conversations are in bold with a red count.
- Tap a row to open it. On a phone, use the back arrow to return to the list.
From a stay
Message us on any stay — or its Messages tab — opens that stay's conversation directly.
Current and upcoming stays appear in Messages even before anyone has written, so you can start the conversation yourself.
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