Refunds, credit and our billing policy
What happens to your money when a booking is cancelled, and our commitment to fair treatment.
3 min read
Cancelled bookings become account credit
- Cancel at least 48 hours before drop-off and anything you paid becomes account credit, automatically. It never expires.
- Credit you used on a booking always comes back when that booking is cancelled.
- Less than 48 hours before drop-off, we review what you paid case by case.
- We don't send card refunds automatically.
When something wasn't right
A billing mistake or a service issue? Message me directly. I'll review what happened and work out a fair resolution — as account credit or, when that's the right answer, a refund to your card (it usually appears within 5–10 business days).
We believe in fair treatment — if we made a mistake, we'll make it right. No runaround, no arguing. Just tell me what happened.
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